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We follow the NZ government protocols to make sure all the rental items are stored, cleaned, disinfected, and handled safely to our customer. The way we operate is in accordance with the level that New Zealand is. Our protocols include:

  • meeting physical distancing requirements

  • having extra hygiene measures

  • regularly cleaning and disinfecting shared surfaces

  • having contactless options for pick-up

  • wearing a face covering when in contact with the customers

Symptoms of COVID-19 include: Fever, chills, muscle pain or body aches, headache or confusion, difficulty staying awake or waking up, cough, shortness of breath or difficulty breathing. Congestion or runny nose. Sore throat. New loss of taste or smell, nausea or vomiting, and diarrhea. If you have any of those symptoms, please stay home.


Hire Here Process of Cleaning the Rental Items

As part of our COVID-safe cleaning plan, our partners are instructed to follow careful steps when receiving each returned item.



When the client returns the item, we check for dirt in crevasses, count parts, and check for faulty toys/pieces/damage/stain, etc.



Each toy when returned, goes through a process of cleaning and sanitizing. This process varies depending on the surface. If a toy is unable to be sanitized effectively due to the type of material, that item is quarantined for 3 days prior to being put for rental again.



All fabric/clothes are washed according to the label instructions before placing back for rental.



The whole box is washed and sanitised, ensuring everything is dry before placing toys back in them.

If you have any further questions, please do not hesitate to contact us.